Your Absolute Satisfaction Guarantee
At White Lightning, our highest priority is our customers...each individual customer. We take great pride in our Customer Service before and after the sale. We want you to feel confident that we will assist you in every way possible when you are making your decision to purchase, and we want you to rest assured that we will stand behind you after the sale. In order for you to be happy, and certain that what you've purchased is what you want and need, we offer a 60 Day Absolute Satisfaction Guarantee. We are that convinced that you will be completely satisfied with our products. This guarantee gives you the option to try out our equipment, and make changes if necessary, or return it if it does not serve you as you'd hoped. We are confident that when you get your equipment, you will see just what a great decision you have made in purchasing our products. However, if for any reason you are not satisfied, you may return your equipment within 60 days for a complete refund, minus the cost of shipping. This is an unlimited, no questions asked guarantee.
Your White Lightning Warranty
Furthermore, all White Lightning Flash Units carry a 5 Year Factory Warranty. All other White Lightning products (i.e. the battery system, softboxes, and other accessories) are under warranty for 1 year. The warranty does apply to a unit's original flashtube, but not to the modeling lamp, as these are standard bulbs which may be exhausted based on use.
This warranty does not include the replacement of a battery that has become exhausted. Take care to follow all of the instructions within the Vagabond Manual to ensure proper use, and to get the most life out of your battery. The Vagabond II Portable Power System arrives with our 2-Year Factory Warranty. This warranty is limited to the repair or replacement only of units that have become defective under normal use, as outlined in the manual. The Vagabond II internal B20A battery has a 1-Year Factory Warranty. The battery warranty is limited to the replacement of batteries that have become defective under normal use as well, and does not include the replacement of a battery that has become exhausted based on use or lack of appropriate charging. Take care to follow all of the instructions within the manual to ensure proper use and to get the most life out of your battery.
Repairs and Technical Services
Our Technical Services Department is known as one of the best in the industry for its quick, hassle-free service. If you should experience any problems with your equipment, first refer to your owner's manual to ensure proper use. Then, if you are still having difficulties diagnosing the problem, please feel free to call us, and we will assess your predicament as best we can, and let you know if we need to bring your unit in for repair or replacement. At this time, we will also let you know how to package and ship your product back to us, if necessary. Please call us as well for information on Service Centers in Canada locations that may be appropriate.
Equipment must be returned to Paul C. Buff, Inc. for warranty or out of warranty repairs. Be sure to carefully package anything for return with your return address and a brief explanation of the problem you are experiencing. We recommend that you return the equipment in its original box if possible. The customer is responsible for shipping to us, including insurance. We will return your repaired unit, prepaid within 48 to 96 hours of our receipt. In cases where we must call the customer before proceeding with a repair, the turnaround may be extended.
There is a standard $50 non-warranty service charge for all units that are no longer covered by our 5 Year Factory Warranty. This $50 charge covers most standard repairs. Occasionally there are repairs needed that require additional service charges (for example 3C Head Update and Circuit Breaker Update). If we see that there will be additional service charges over and above the standard $50 non-warranty fee, we will notify you of these additional charges before those repairs are done. Please call us before sending in money, so that we may confirm your status. All customers (warranty or non-warranty) will be responsible for shipping their units to us. Shipping from us to return your repaired unit is included in the standard $50 non-warranty service fee. There will be an additional $20 charge for any repairs shipped from Canada. Please contact us for shipping charges from other countries outside of the US.
The ZEUS Power Pack Easy Upgrade Policy
Within two years of your purchase date, we will upgrade any Zeus Z1250 Power Pack (1250 Ws) to a Zeus Z2500 Power Pack (2500 Ws) for a charge of $50 plus the price difference between the two models ($200). This upgrade fee will also cover any factory warranty service that might be needed. The normal turnaround time for upgrades is 2 to 4 days from the receipt of your unit and payment arrangement. Shipping the power pack to and from our office for this upgrade will be the responsibility of the customer.
For Satisfaction Guarantee and Warranty Service, kindly contact our Customer Service Department at the Toll Free Number 1-800-443-5542, Monday through Friday, between 9:00am and 5:00pm, CST.
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